Nopster UK Limited

Privacy and Cookies Policy

Version 1.0 – 1 April 2015

Nopster UK Limited (we) are committed to protecting and respecting your privacy.


This policy, together with our end-user licence agreement (EULA) and our terms of use (Terms of Use) and any additional terms of use incorporated by reference into either, (together our Terms), applies to your use of:

  • I’M IN mobile application software (App) hosted on The App Store for iOS (Microsoft) and The Play Store for Android (Google) (App Sites), once you have downloaded or streamed a copy of the App onto your mobile telephone or handheld device (Device).
  • Any of the services accessible through the App (Services) that are available on the App Sites or other sites of ours (Services Sites), unless the EULA states that a separate privacy policy applies to a particular Service, in which case that privacy policy only applies.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

If you have any queries regarding this policy or complaints about our use of your information please contact us via email at


We may collect and process the following data about you:

  • Information you give us (Submitted information): You may give us information about you by filling in forms on the App Sites and the Services Sites (together Our Sites), by corresponding with us (for example, by e-mail, chat or telephone), by requesting tickets or other products or services or requesting other information from us. This includes information you provide when you register to use the App Site, download or register an App, subscribe to any of our Services, search for an App or Service, request tickets, make an in-App purchase, share data via an App's social media functions, enter a competition, promotion or survey and when you report a problem with an App, our Services, or any of our Sites. The information you give us may include without limitation your name, address, e-mail address and phone number, date of birth, gender, the Device's phone number, age, username, password and other registration information, financial and credit card information, personal description and photograph.
  • Information we collect about you and your device. Each time you visit one of our Sites or use one of our Apps we may automatically collect the following information:
    • technical information, including without limitation the type of mobile device you use, a unique device identifier (for example, your Device's IMEI number, the MAC address of the Device's wireless network interface, or the mobile phone number used by the Device), mobile network information, your mobile operating system, the type of mobile browser you use and time zone setting(Device Information);
    • information stored on your Device, including without limitation contact information, friends lists, login information, photos, videos or other digital content and check ins (Content Information);
    • details of your use of any of our Apps or your visits to any of Our Sites including without limitation traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access (Log Information).
  • Location information. We rely on being able to collect your location data, in particular in order to ascertain whether and when you have attended the events for which you have won tickets via the App. Therefore we may use GPS technology or such other software as may enable us to determine your current location. Some of our location-enabled Services require your personal data for the features to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by emailing our nominated representative on the details provided in this policy, however you acknowledge that if you do withdraw your consent you may not be able to take advantage of certain features on the App.
  • Information we receive from other sources (Third Party Information). We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

If you contact us, we may keep a record of that correspondence.

  • Unique application numbers: when you install or uninstall a Service containing a unique application number or when such a Service searches for automatic updates, that number and information about your installation, for example, the type of operating system, may be sent to us.


The App and our Services Sites use cookies to distinguish you from other users. Cookies, which are small text files, contain information that is transferred to your computer's hard drive. They help us to improve the App (and our Services Sites) and to deliver a better and more personalised service.

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be to access all or parts of the App or our Services Sites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit the App or our Services Sites.


We use information held about you in the following ways:

  • to ensure that content from the App or the Services Sites is presented in the most effective manner for you;
  • to record and monitor your use of the App or the Services Sites for internal purposes, which may include analysis of use and data, measurement of site performance, generation of marketing reports, troubleshooting, testing, research, statistical and survey purposes;
  • to provide agreed products and services to you and disclose it to third parties where such disclosure is connected with the provision of those agreed products and services;
  • to provide you with information about other goods and services we offer that are the same or similar to those that you have already won, purchased or enquired about. This includes a newsletter which we use to inform you of tickets and deals we think you will be interested in. Your email address is added to our mailing list automatically. You will need to opt out if you do not wish to receive it. You can opt out at any time by clicking on the unsubscribe link in the newsletter. The same applies to any other communications we send to you; and
  • to market our products and services to you in the future, and this may involve our contacting you using any of the contact details you give us.
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep the App and the Services Sites safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and
  • to make suggestions and recommendations to you and other users of the App and the Services Sites about goods or services that may interest you or them.

We may associate any category of information with any other category of information and will treat the combined information as personal data in accordance with this policy for as long as it is combined.

We do not disclose information about identifiable individuals to our advertisers, but we may provide them with anonymous aggregate information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.


We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive). We may use the information we receive about you from other sources (including without limitation Young Capital and Facebook) to find and suggest to you events that we think you will be interested in so that we can offer you the chance to win and/or buy tickets for those events, as well as other deals on the App and/or our Services Sites.


We may disclose some or all of the data we collect from you when you download or use the App. We may share such personal information with any member of our group (which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006) and with carefully selected third party service providers and other organisations who provide us with support services (including analytics and search engine providers) or that help market our services. We provide these third party service providers or organisations with such information as they may need to allow them to perform their functions.
We may also disclose your personal information to third parties:

  • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • if any member of our group or substantially all of its assets are acquired by a third party;
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply the EULA or our Terms of Use;
  • to protect the rights, property, or safety of Nopster UK Limited, our clients, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; or
  • where we have your consent to do so.


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. These staff may be engaged in the fulfilment of your request, order or reservation, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions you carry out via the App will be with third party partners who will be responsible for encryption . Where we have given you (or where you have chosen) a password that enables you to access certain parts of the App or our Services Sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the App or our Services Sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We may collect and store personal data on your Device using application data caches and browser web storage (including HTML 5) and other technology.

Certain Services include social networking, chat room or forum features. Ensure when using these features that you do not submit any personal data that you do not want to be seen, collected or used by other users.


You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at

Our Sites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates (including, but not limited to, websites on which the App or the Services are advertised). If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services.

This statement is not applicable to third-party websites that are connected to the App or our Services Sites via links. Therefore, we cannot guarantee that these third parties will handle your personal data in a reliable and safe way. We recommend that you read these websites' privacy statements before using the sites.


Location data might also be collected and processed by third parties such as the providers of navigation or map software, but the data may also be used by other aggregators of data such as Google or Apple. We have no influence over this and because the App is available for download via a third party app store we also have no influence over what data of yours may be collected by that app store. We recommend that you read the relevant privacy and cookies policies where relevant.


The surveys that are available to to users in the App are optional. These surveys are made available by us on behalf of our commercial partners. By completing the surveys you can win different prizes from those partners. By completing a survey you give consent to us to share data about you with our partners. If you do not consent, you will not be able to complete the survey or have a chance of winning a prize.


To play our premium games you will need a unique code. Further details are in our Terms of Use. These unique codes are made available by a third party, which may require your consent for your data to be shared with third parties. In these circumstances we have no influence over those third parties or how they use your data, and we will not be held responsible for any use or misuse by them of your data. In relation to the premium games we do not share your data without your consent.


If you are offered the chance to buy tickets or other goods or services after losing a game, it will be third parties making those offers and we will be acting as agent. Any agreement in those circumstances will be between you and a third party, and we will not be a party to it. If you share your data with such third party we will not be involved with their collection of your data and we will not be liable for any use or misuse by them of your data.


The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with that Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you when you next start the App or log onto one of the Services Sites. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the App or the Services.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to

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